Questions, answered.

A Moonlight Scoop is a fun way to shop a collection of unique treasures in one bundle. Each Scoop includes a variety of items based on the Scoop size and theme you choose. Some pieces are handmade by us, while others are carefully selected to complement your Scoop.

✨ Choose your Scoop, pick your theme, and discover what’s waiting inside!

Browse our website and choose the items or Moonlight Scoop you’d like to purchase. Follow the order form to submit your order details. Once we receive your request, we’ll review it and send you an invoice with your final total and available payment options.

Once your payment is received, we’ll get your order ready and keep you updated along the way. 💜

Moonlight Scoops are designed to give you a fun variety of treasures, so the exact items included are not individually selected by you. However, you can choose your Scoop size and available theme, and we’ll create your Scoop around those choices.

If you have an idea or request, you’re always welcome to let us know. We’ll do our best to work with your request when possible. 💜

Absolutely! If you have a specific theme, color, style, or type of item in mind, you can let us know when placing your order or through our Ideas & Requests section.

While we can’t guarantee every request, we’ll do our best to create something that fits your vision and the items we have available. 💜

Each Moonlight Scoop is created around the Scoop size and theme you choose, with a variety of treasures selected to fit that Scoop.

Because part of the fun is discovering what’s inside, we don’t provide an exact item-by-item list before your Scoop is prepared. Your Scoop may include a mix of different products, and some items may be handmade while others are carefully selected to complement your theme.

✨ Choose your Scoop. Pick your theme. Let the surprises begin!

We currently accept the payment methods listed on your invoice. Your invoice will include the available options and instructions for completing your payment.

Payment is required after your order has been reviewed and your final invoice has been sent. Your order will not be prepared or shipped until payment has been received.

Once we receive your order request, we’ll review the details and calculate your final total, including any applicable shipping costs. Your invoice will then be sent to you with your payment information.

If you need to make a change, please contact us before submitting payment. We’ll do our best to make changes when possible, but once payment has been received or your order has entered preparation, changes may no longer be possible.

Add your shipping address to your order request. Shipping details and costs are confirmed with your order before payment is requested.

Timing depends on the item, current availability, and the details involved. We will confirm the current turnaround time when we review your request. Preorder collections may have their own stated preparation time.

Because our products and orders may be specially prepared for each customer, we generally do not accept returns. If there is a problem with your order, please contact us so we can review the situation and determine whether a resolution is available.

Please contact us as soon as possible and provide clear photos of the damaged item and packaging. This helps us understand what happened and determine the best way to assist you.

If you believe something is missing from your order, please contact us as soon as possible. Include your order information and let us know what you believe is missing so we can review your order and help resolve the issue.

Please inspect your order as soon as it arrives. Any damage or order issues must be reported within 5 days of delivery. After 5 days, we may no longer be able to offer a refund or other resolution.

Custom creations are not available for every item, but we are always dreaming up new pieces. Send us a message with your idea and we will let you know if it is something we can create.

No problem! If you still have a question or need help with an order, we’re happy to help. Send us a message and we’ll get back to you as soon as we can.

You can reach us through the Contact Us section on our website or email us at moonlightspurandmercy@gmail.com.

💜 Still have questions? We’re here to help!